Shipping policy

Shipping Policy

Welcome to Siw-Zim! We're committed to delivering your orders promptly and reliably across Zimbabwe. Here’s everything you need to know about our shipping process:

1. Shipping Rates & Timeframes

• Local Shipping: Orders within Harare and surrounding areas will typically arrive within 1-3 business days.
• Nationwide Shipping: For other locations across Zimbabwe, delivery usually takes 3-7 business days.
• Shipping Fees:
  • Harare: Charges may vary due to weights and dimensions of order

2. Order Processing

• All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
• You will receive a notification once your order has been shipped, along with a tracking number for easy monitoring.

3. International Shipping

• At this time, we only ship within Zimbabwe. Stay tuned as we work to expand our delivery options!

4. Order Tracking

• Once your order is shipped, we will send a confirmation email with tracking details so you can follow your package’s journey.

5. Shipping Delays

• While we aim for timely delivery, please note that unexpected delays can occur due to weather, high demand, or other circumstances. We will notify you promptly if your delivery is delayed.

6. Undeliverable Packages

• If a package is returned due to an incorrect address or unsuccessful delivery attempt, we may charge an additional fee to reship the item. Please double-check your address information before completing your order.

7. Contact Us

• For questions regarding your order, shipping, or delivery, feel free to reach out to our support team at henna@siw-zim.co.zw] or call us at +263 712 601 056.

Thank you for choosing Siw-Zim! We look forward to serving you.